Frequently Asked Questions

Answers to the questions families ask most.

From how our restoration process works, to how we keep stones safe, to reading your project updates on the live tracker — here's what you need to know.

Our Restoration Process

Stone Care & Safety

Reading Your Project Updates

Still have a question? We're happy to help — no pressure, no obligation.

Answers to the questions families ask most.

Our Restoration Process

How does the process work from start to finish?

Do I need to be present at the cemetery?

How long does a restoration take?

Is the inspection really free?

What if the memorial can't be fully restored?

Stone Care & Safety

Are the cleaning methods safe for the stone?

Why no pressure washing?

What about biological growth like moss or lichen?

Will the cleaning affect the inscriptions or photos on the memorial?

Reading Your Project Updates

What is the live tracker?

What do the five tracker stages mean?

How often is the tracker updated?

What if I lose my tracker ID?